8 months ago
I contacted Jim Rice AC Services with a problem with my AC unit. I used the Jim Rice website and sent an email for a requested estimate on the repair that was needed. In a short time I received a call from Jim, who quickly arranged for one of his employees, Noah, to respond for the evaluation and estimate. Noah couldn't have been more professional and he quickly identified the problem, he obviously knew his business, and gave me a very reasonable estimate for the repair. Its worth noting that the estimate was far less than other like services had quoted me. The repair was scheduled for a few days later (time to gather the needed parts) and Noah and another Jim Rice employee arrived (I cannot remember his name) and they both quickly got to work. In short order my AC problem was fixed and Noah and his...
3 months ago
Where do I even start? I called Jim Rice on a Wednesday evening (well after normal business hours) when our AC quit working. To be honest, I did not expect him come out until the next morning. But I decided to call him because I have little ones and we live in Florida….it’s hot! Jim arrived in less than an hour, when he should have been at home with his family but instead he put our needs first. Our HVAC unit was 17 years old and unfortunately it was time for a new one. Jim ordered us one before he left our home and we planned to install in 2 days. To our surprise he called the next morning and said “we are on the way with the new unit!” In less than 12 hours from the initial call, Jim and his team arrived. Noah and his daughter are...
2 months ago
Sunday night was a hot one as our A/C decided to stop cooling. I checked Facebook and found positive comments by several customers so I gave them a call. They promised to come out after noon. They called to let me know they were on the way. Patrick arrived, introduced himself and got to work. He let us know his progress every step of the way. He gave us a diagnosis along with a price estimate. Before long, despite having to work in the rain, Patrick finished his work and cool air resumed. Patrick was very professional, very thorough and very friendly. We will definitely call Jim Rice A/C Services next time we need air conditioner help.
4 months ago
Jim has a great thing going here. I am extremely happy with the service he provided and his rapid response time. He is very professional and explained everything he was doing in great detail. I won’t advertise when he came but I will say that no one else would. Thank you for helping us Jim!!
3 months ago
I reached out to Jim Rice on 8/23 late afternoon. ( I have searched for this person for years he worked at a previous company I used to use). Mr. Rice answered right away got me on schedule next day. His tech Patrick was right on time, very polite. (and every time before coming into the house he stomped his feet to not bring in dirt). Patrick was very through. I am so glad I found Mr. Rice and his company after all these years. Highly recommend to anyone needing AC. It speaks volumes on what type of service you provide when past customers look for you in other places. Thank you for the help to day and getting our AC fixed Patrick.